Privacy Policy

Introduction

This Privacy Policy explains how nextways d.o.o. ("we", "our", or "us") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data Controller Information

The data controller for your personal information is:

Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

• Personal Information: Name, email address, phone number, and company information when you contact us or use our services
• Technical Data: IP address, browser type, device information, and website usage patterns
• Communication Data: Records of correspondence when you contact us through our website, email, or phone
• Marketing Data: Your preferences for receiving marketing communications and your interests in our services

How We Use Your Information

We use of your data for the following purposes based on legitimate legal grounds:

• Service Provision: To provide our social commerce platform services and respond to your enquiries
• Communication: To communicate with you about our services, updates, and support matters
• Improvement: To analyse website usage and improve our services and user experience
• Legal Compliance: To comply with legal obligations and protect our legitimate business interests
• Marketing: To send you relevant marketing communications (with your consent where required)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

• Service Providers: Companies that help us operate our website and provide services (hosting, analytics, customer support)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with any merger, acquisition, or sale of company assets

We ensure all third parties comply with data protection requirements and only process your data for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods include:

• Contact enquiries: 3 years from last contact
• Customer data: Duration of business relationship plus 7 years for legal compliance
• Website analytics: 26 months (Google Analytics default)
• Marketing data: Until consent is withdrawn or 3 years of inactivity

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office in Slovenia if you believe we have not handled your personal data in accordance with data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.